{"id":15410,"date":"2020-10-16T11:10:56","date_gmt":"2020-10-16T11:10:56","guid":{"rendered":"https:\/\/examchum.uk\/?page_id=15410"},"modified":"2023-02-22T20:06:34","modified_gmt":"2023-02-22T20:06:34","slug":"frequently-asked-questions","status":"publish","type":"page","link":"https:\/\/examchum.uk\/frequently-asked-questions\/","title":{"rendered":"Frequently Asked Questions"},"content":{"rendered":"<p>[vc_row][vc_column][vc_tta_accordion style=&#8221;modern&#8221; gap=&#8221;30&#8243; c_icon=&#8221;chevron&#8221; active_section=&#8221;50&#8243; no_fill=&#8221;true&#8221; collapsible_all=&#8221;true&#8221;][vc_tta_section title=&#8221;How long can I use the online course for, after enrolment?&#8221; tab_id=&#8221;1602848507759-0ebcc7e4-df9b&#8221; el_class=&#8221;product_accordion&#8221;][vc_column_text]After successful enrolment in our P2C online course, you can start learning through our video based content for up to <strong>24 months<\/strong>. This duration is deemed more than adequate to cover your preparation requirements until you take your exam but can be extended upon request to carry on for as long as is required for the needs of a student.<\/p>\n<p>Additional fees will apply for the extension of the access period after the first 24 months.<\/p>\n<p>For more information please visit our <a href=\"\/terms-and-conditions\/\">Terms &amp; Conditions<\/a> webpage.[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][vc_tta_accordion style=&#8221;modern&#8221; gap=&#8221;30&#8243; c_icon=&#8221;chevron&#8221; active_section=&#8221;50&#8243; no_fill=&#8221;true&#8221; collapsible_all=&#8221;true&#8221;][vc_tta_section title=&#8221;What are the available payment methods?&#8221; tab_id=&#8221;1644878674413-1d208ff8-a77c&#8221; el_class=&#8221;product_accordion&#8221;][vc_column_text]You can complete the purchase of the course either through <strong>PayPal<\/strong> or <strong>Stripe<\/strong>.<\/p>\n<p>Both of these internationally recognised payment gateways offer an encrypted and secure environment, with options to pay through your existing account or directly from your credit\/debit card.<\/p>\n<p>Your payment is handled exclusively and directly from these gateways and no card information is ever stored in our database during the checkout process.<\/p>\n<p>For more information visit:<\/p>\n<ul>\n<li><a href=\"https:\/\/www.paypal.com\/uk\/home\" target=\"_blank\" rel=\"noopener noreferrer\">PayPal<\/a><\/li>\n<li><a href=\"https:\/\/stripe.com\/gb\" target=\"_blank\" rel=\"noopener noreferrer\">Stripe<\/a><\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][vc_tta_accordion style=&#8221;modern&#8221; gap=&#8221;30&#8243; c_icon=&#8221;chevron&#8221; active_section=&#8221;50&#8243; no_fill=&#8221;true&#8221; collapsible_all=&#8221;true&#8221;][vc_tta_section title=&#8221;Where can I find my invoice after the purchase?&#8221; tab_id=&#8221;1602852961041-6f21bebb-cc3c&#8221; el_class=&#8221;product_accordion&#8221;][vc_column_text]Your invoice is automatically sent to you via email as an attachment, as soon as your payment is successfully received. You should also check your Spam folder to see if it has been placed there.<\/p>\n<p>You can also download it if you go to <strong>My Account &#8211;&gt; Dashboard <\/strong>and click on the tab <strong>Orders<\/strong>. Click on the &#8216;<strong>View \/ Invoice<\/strong>&#8216; to the right and it will show you the invoice.[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][vc_tta_accordion style=&#8221;modern&#8221; gap=&#8221;30&#8243; c_icon=&#8221;chevron&#8221; active_section=&#8221;50&#8243; no_fill=&#8221;true&#8221; collapsible_all=&#8221;true&#8221;][vc_tta_section title=&#8221;Can I use the invoice to claim the amount as an expense at my place of work?&#8221; tab_id=&#8221;1603115818179-37d8da60-0812&#8243; el_class=&#8221;product_accordion&#8221;][vc_column_text]Yes you can. The invoice that you&#8217;ll receive upon successful payment, can be forwarded to your practice manager\/accountant and they should be able to include it in your expenses and reimburse you.[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][vc_tta_accordion style=&#8221;modern&#8221; gap=&#8221;30&#8243; c_icon=&#8221;chevron&#8221; active_section=&#8221;50&#8243; no_fill=&#8221;true&#8221; collapsible_all=&#8221;true&#8221;][vc_tta_section title=&#8221;When will I receive my course completion certificate?&#8221; tab_id=&#8221;1523652208898-1371f211-db2c&#8221; el_class=&#8221;product_accordion&#8221;][vc_column_text]Your course completion certificate will only be produced once you&#8217;ve achieved 100% completion. To do that, you need to watch all the videos. When you watch a video to the end, it will automatically be marked as &#8216;Complete&#8217;.<\/p>\n<p>Once this is done, your certificate will appear next to the course&#8217;s general information, under the menu &#8216;My Courses&#8217;.<br \/>\n<img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-15413 size-full\" src=\"https:\/\/examchum.uk\/wp-content\/uploads\/2020\/10\/faq_view_certificate.jpg\" alt=\"faq view certificate\" width=\"565\" height=\"101\" srcset=\"https:\/\/examchum.uk\/wp-content\/uploads\/2020\/10\/faq_view_certificate.jpg 565w, https:\/\/examchum.uk\/wp-content\/uploads\/2020\/10\/faq_view_certificate-300x54.jpg 300w\" sizes=\"(max-width: 565px) 100vw, 565px\" \/>[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][vc_tta_accordion style=&#8221;modern&#8221; gap=&#8221;30&#8243; c_icon=&#8221;chevron&#8221; active_section=&#8221;50&#8243; no_fill=&#8221;true&#8221; collapsible_all=&#8221;true&#8221;][vc_tta_section title=&#8221;How can I view and download my course completion certificate?&#8221; tab_id=&#8221;1602847857195-7bf9deb8-91ca&#8221; el_class=&#8221;product_accordion&#8221;][vc_column_text]In order for you to view the course completion certificate,\u00a0 go to <strong>My Account &#8211;&gt; My Courses<\/strong> and in the course you&#8217;ve enrolled in, you will see an icon to the right (as per image below).<img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-15413 size-full\" src=\"https:\/\/examchum.uk\/wp-content\/uploads\/2020\/10\/faq_view_certificate.jpg\" alt=\"faq view certificate\" width=\"565\" height=\"101\" srcset=\"https:\/\/examchum.uk\/wp-content\/uploads\/2020\/10\/faq_view_certificate.jpg 565w, https:\/\/examchum.uk\/wp-content\/uploads\/2020\/10\/faq_view_certificate-300x54.jpg 300w\" sizes=\"(max-width: 565px) 100vw, 565px\" \/><\/p>\n<p>Click on this icon and it will open your certificate in a new window on your browser. You can then download it and save it in your local drive.[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][vc_tta_accordion style=&#8221;modern&#8221; gap=&#8221;30&#8243; c_icon=&#8221;chevron&#8221; active_section=&#8221;50&#8243; no_fill=&#8221;true&#8221; collapsible_all=&#8221;true&#8221;][vc_tta_section title=&#8221;Can I be logged in the course from multiple devices simultaneously?&#8221; tab_id=&#8221;1603186637303-2e6bdfd5-dde3&#8243; el_class=&#8221;product_accordion&#8221;][vc_column_text]Yes you can. However, there&#8217;s a limitation of <strong>3 active log-ins per user account<\/strong> which is enough to give you simultaneous access to the course from 3 different devices (home pc\/laptop, mobile, work pc\/laptop).<\/p>\n<p>If this limit is reached with active log-ins, you will have to log out from one device and then log in to the new one, so that you are still within your limits. Please note that simply closing your browser without properly logging out, might still have a short time effect of being logged in.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Is there a multiple accounts bundle package?&#8221; tab_id=&#8221;1624099342788-e21af0d9-5e4b&#8221; el_class=&#8221;product_accordion&#8221;][vc_column_text]At the moment we are only offering single user account registrations. These are personal and non-transferable.<\/p>\n<p>If however there&#8217;s a requirement for multiple users from the same practice to register for the P2C online course, we can offer discounts on subsequent registrations following the payment of the first registration at full price.<\/p>\n<p>If the first registration has occurred through a promotional offer, the discounts following this will still apply for new registrations within the same practice.<\/p>\n<p>For more information on how to receive the discount, please <a href=\"\/contact-us\/\">contact us<\/a> before proceeding to the enrolment and we&#8217;ll let you know of the details and how to claim the discount.[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][vc_column_text]If the above answers have not answered your question, please <a href=\"https:\/\/examchum.uk\/contact-us\/\">contact us<\/a> and we&#8217;ll respond to your query as soon as possible.[\/vc_column_text][\/vc_column][\/vc_row]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>[vc_row][vc_column][vc_tta_accordion style=&#8221;modern&#8221; 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